IRCTC (Indian Railway Catering and Tourism Corporation) is a subsidiary of Indian Railways that manages catering, tourism – and importantly online booking for trains running under Indian Railways.
Some of the schemes, promotions and marketing activities sound pretty weird to me. Now – how does online reservation work in India? You can’t travel in most Indian trains without booking in advance, as the unreserved coaches are a few and often over-crowded. Well, IRCTC lets you book in advance online. Plus, there are various sites (agents) who can sell tickets too: like Cleartrip, Makemytrip, Yatra etc. Now, in order to prevent abuse of Tatkal tickets (tickets that can be booked just 2 days before the date of travel) IRCTC opens the booking of these tickets at 8 AM at its own site, while agents have access to these tickets only at 9 AM. Mostly, the tatkal tickets are gone before 9 AM. Fine.
No problems with all that. But look at this rule: You can book only max 10 bookings per month on IRCTC! Apparently this is an “effort” to crop agent bookings! Ridiculous. What do people do? They book normal tickets on agent sites, and visit IRCTC just for Tatkal bookings. Is IRCTC indirectly encouraging middle-men this way?
Second.. Frequent Traveller program. You get upto 10% cash back in the form on points, on 2-Tier AC/ FC AC or AC Executive CC tickets. The points can be redeemed against future bookings. Well, this sounds like a ploy to capture people who would otherwise travel by flight. However, is this segment so price-sensitive? Flight fares are usually twice the First Class AC fares – and would this segment really bother about the 10% cash backs? Also, in this case the actual target segment would be inter-city travellers: essentially nearby cities like Chennai-Bangalore, Mumbai-Pune, Mumbai-Ahmedabad etc. In these routes its hard to get tickets on the mentioned classes in the first place! Those coaches fill-out even before the other classes do, as the trains have very few coaches belonging to these classes. On top of this, IRCTC allows only 10 bookings per month! And why a “frequent” traveller program with such a limitation?
Well I do not have any idea on the exact strategies behind these schemes, and whether they’re working as intended. But these are just my views, as an outside from whatever information is available to me!



