IRCTC & Marketing Strategies

August 22nd, 2010 by Linus Xavier No comments »

IRCTC (Indian Railway Catering and Tourism Corporation) is a subsidiary of Indian Railways that manages catering, tourism – and importantly online booking for trains running under Indian Railways.

Some of the schemes, promotions and marketing activities sound pretty weird to me. Now – how does online reservation work in India? You can’t travel in most Indian trains without booking in advance, as the unreserved coaches are a few and often over-crowded. Well, IRCTC lets you book in advance online. Plus, there are various sites (agents) who can sell tickets too: like Cleartrip, Makemytrip, Yatra etc. Now, in order to prevent abuse of Tatkal tickets (tickets that can be booked just 2 days before the date of travel) IRCTC opens the booking of these tickets at 8 AM at its own site, while agents have access to these tickets only at 9 AM. Mostly, the tatkal tickets are gone before 9 AM. Fine.

No problems with all that. But look at this rule: You can book only max 10 bookings per month on IRCTC! Apparently this is an “effort” to crop agent bookings! Ridiculous. What do people do? They book normal tickets on agent sites, and visit IRCTC just for Tatkal bookings. Is IRCTC indirectly encouraging middle-men this way?

Second.. Frequent Traveller program. You get upto 10% cash back in the form on points, on 2-Tier AC/ FC AC or AC Executive CC tickets. The points can be redeemed against future bookings. Well, this sounds like a ploy to capture people who would otherwise travel by flight. However, is this segment so price-sensitive? Flight fares are usually twice the First Class AC fares – and would this segment really bother about the 10% cash backs? Also, in this case the actual target segment would be inter-city travellers: essentially nearby cities like Chennai-Bangalore, Mumbai-Pune, Mumbai-Ahmedabad etc. In these routes its hard to get tickets on the mentioned classes in the first place! Those coaches fill-out even before the other classes do, as the trains have very few coaches belonging to these classes. On top of this, IRCTC allows only 10 bookings per month! And why a “frequent” traveller program with such a limitation?

Well I do not have any idea on the exact strategies behind these schemes, and whether they’re working as intended. But these are just my views, as an outside from whatever information is available to me!

So, who sells Fridges to Eskimos?

July 2nd, 2010 by Linus Xavier 3 comments »

I keep getting visitors to my blog, looking for “who sells fridges to eskimos”. Sorry – I dont. And, search engines with their LSI based search results point to my blog. See, how easy it is to fool LSI!

Anyway, selling fridges to eskimos is no big deal. Eskimos do need fridges to keep their food from freezing. For example, in Savoonga (Alaska) literally every home has a fridge. In fact, some houses have more than one.  But yeah, in case you were an Eskimo & looking for where to actually get a fridge – I seriously don’t know!

SEO without Keyword Research?

May 27th, 2010 by Linus Xavier No comments »

Many webmasters start off their SEO campaigns with link building, acquiring links from directories, article directories, and other websites. The flaw with this approach is – it is like building walls and floors without a proper foundation.
For starters, “Keyword Research” is the process of identifying the keywords for which one should optimize the website. A vast majority of the marketers go by instinct, or choose relevant keywords at random.  Now what’s wrong with this?

Keyword Research

1.    First mistake is with the number of keywords chosen. Choose a limited number of keywords to promote your webpage.  The smaller your keyword list is, the more focused (and hence stronger) will be your SEO efforts. A lot of marketers choose a big list of keywords – like 15+ keywords for a page which is bound to fail in most cases. It is advisable to keep the number of keywords to about 5 – 10.

2.    Choose the keywords than can bring in traffic. What is the point in optimizing your site for keywords that can’t bring in traffic? For example, let us assume that you optimize your site for keyword “cancer treatment” for a website on which you provide information on cancer. However, your customers actually search for “cancer therapy”, then you probably don’t get visitors!

Again, choosing highly competitive keywords won’t help. For example, there are hundreds of websites including big players like Amazon, NewEgg etc trying to sell iPhones online and they’re competing for the keyword “buy iphone”. Well competing with the big-shots would be expensive and wouldn’t yield much fruit. It is wiser to go for moderately competitive keywords. Here, I’d like to bring a term I discussed in my earlier post : KEI – Keyword Effectiveness Index. KEI is a measure of the attractiveness of a keyword. Higher the KEI, more attractive is the keyword to optimize. KEI is essentially the ratio of number of searches on the keyword per month to the number of search results on Google (assumed to be the competition).

KEI’s effectiveness in measuring the effectiveness of a keyword is debatable – I’ll discuss that in one of my later posts.

3.    Finally, the selling potential of the keywords. If your goal is to simply drive traffic to your website, then this isn’t applicable. But if you’re trying to sell something, or get registrations this is an important factor. Let us assume that you’re trying to sell iPhones. But if you promote using keywords like “free iphone” you will get traffic (visitors) but the visitors wouldn’t really buy on your website – because they’re looking for a free iPhone! This case is pretty obvious, but may not be the same always. Tracking CPC (cost per conversion) is essential.

Whether you put your efforts on link building & other aspects of SEO or not – Keyword Research must be done!

Getting the SEO & SEM Strategies right

April 25th, 2010 by Linus Xavier 2 comments »

Different people use different definitions for SEM. Some think, SEO is a branch of SEM while others believe that SEO & SEM are exclusive. According to this definition, SEO is aimed at organic search results while SEM is about paid search results. But yeah, whats in the name.. For this discussion we’ll assume that SEO & SEM are exclusive so that we don’t mix them up.

SEO & SEM strategies are very much dependent on each other. Some might claim that “Google says organic & paid results are totally independent”. Ofcourse, I agree. But when you talk about strategy they need to go together.

I’ll explain how. SEM is a blessing in disguise for SEO efforts. It takes SEO, weeks if not months to deliver results. Generally, a SEO campaign is started by figuring out the keywords to target, based on the KEI (Keyword Effectiveness Index). KEI is a rough measure of competition for a keyword. Higher the competition, lower is the KEI. For a keyword like “newyork flowers” the KEI would be low since the competition is pretty high. Now, what this means is – targetting such a keyword isn’t good as it is difficult to get on top of the competition.

Now, the good thing about KEI is that it can be calculated instantly. The bad part is, KEI is a very bad indicator of the commercial effectivess of a keyword. For example, a keyword like “free hosting” may not lead to too many sales though it might have a high KEI. So, eventually you want to sell stuff online – not simply get “window-shoppers”! In this case it is obvious that someone searching for “free hosting” has less probability of buying webspace. It may not be so obvious in most cases. For example if you’re selling SEO services, someone searching for “easy SEO” or “SEO software” may not be too much interested in your services.

So, here the $-value of keywords gain importance than the KEI figures. the dollar-value is a measure of the selling capacity of a keyword. A keyword like “buy persian carpet” would have a higher $-value than “persian carpet”, as the user has explicitly has mentioned his desire to buy one. We’re just talking about probabilities here, and these needn’t be strictly true. One good thing about $-value of keywords is that it can be obtained quickly from SEM campaigns, as with high spends the numbers stabilize fast. The most effective SEO strategy would be to target those keywords with good KEI as well as $-value. Obviously keywords with high $-value would have high competition and hence low KEIs. Here lies the challenge in front of the marketer – finding the right keywords that balance both KEIs & $-values!

Wikinomics and its impact on Marketing

March 13th, 2010 by Linus Xavier No comments »

Wikinomics, a term coined by Don Tapsott refers to the mass collaboration model to build products. Be it web based or otherwise. While at first stance it might appear that mass collaboration is practical only for certain “kind” of products, we must realise that we build products suiting the requirements of the customers.  We are already taking the consumer inputs, however to a very less extent. Mass collaboration takes it to the next level. Now, how does this affect us – the marketers?

Traditional advertising, even on internet was out-bound  – placing obtrusive banners & pop-ups interrupting with the usage of websites. The big-fishes with deep-pockets can still afford big campaigns & reach targets better.  However, Social Networks have enabled even the smallest marketer with innovative ideas spread the word virally, with the lowest marketing budgets.
Marketing should focus on turning businesses into thought leaders, rather than promoting  products directly.  For example, Apple positions itself as a thought leader in Innovation. They should provide platforms for potential customers to get credible & authentic information on related technology. This is the way to build a stable customer base & hence become a thought leader.

Customers are becoming a part of Product development – hence Prosumers. Apple’s plug-in base, Firefox plug-ins etc were all built by users. Businesses should be willing to accept customers in the product development process  & leverage it.

Now, we see a totally new relationship between Marketers & Customers
a.    Customers are no longer just customers, they become part of the product development – Prosumers.
b.    Marketers & Consumers become partners in creating value

Isn’t that fantastic!

“Arrogant” Branding

November 17th, 2009 by Linus Xavier 3 comments »

With businesses trying to position themselves differently to attract specific segments, certain products and services require clients to recognize you as an expert in what you do. For example, if you are offering a service which is not easy for the client to handle themselves then your clients are looking for experts, not someone who can simply do the job. A typical example – web hosting. The client knows the importance of uninterrupted hosting, and importance of data security. However, usually he doesn’t have the technical expertise to handle the server. So, what does he look for : an expert. Not someone “who also” runs a webhosting service.

Now, what has this got to with the subject of this post ? Well showing arrogance in branding a product, is one effective way of showing your expertise. Revlon’s founder Charles Revson once said “I don’t meet competition. I crush it”. In other words, he says “My business & product are much superior than anyone else”.

Web Hosting giant Hostgator.com’s tagline is ‘We eat up the competition’. They’re positioning themselves as experts in hosting, confident about their business. Hundreds of “cheap” hosting providers entered the market, with “over-selling” as their business model, when a big chunk of clients were actually looking at cheap hosting options. However, most of them have been wiped off the map.

So, there you go. “Arrogance” in branding isn’t a bad idea at all!

468x60s to the Interstitials

November 7th, 2009 by Linus Xavier 3 comments »

Gone are the days of 468×60s. Well I ‘am talking about the advertising banner of size 468×60 pixels which dominated the web about a decade back. Those days, the web giants focused on non-obtrusive ads. These ads were effective enough, as people were new to the web then. As years passed by, people have become numb to this format.

Today’s ads are often animated, a bit obtrusive and focus on catching the attention of the visitors. Some ad campaigns, in fact rely on getting the visitor to their landing page & then convincing them to buy the product rather than telling them what exactly is the product in the advertisement.  As some of you might have noticed, there are flash ads which entice a user to play a simple game & once you win the game it redirects you to the landing page. Well, what are the chances that you will be in a good mood when you land there.

Pop-unders & Pop-ups used to be the only obtrusive ad formats that could effectively catch the attention of the site visitors, until a few years back. But, now we have animated flash banners, peel-overs, interstitials, in-pic ads, in-video ads & what not. I’d classify these as obtrusive ones. On the other hand, Text ads, especially the context-sensitive ones like Adsense, Adcenter, Facebook, YPN etc. have been extremely successfully because they could target the visitors much better. In-line ads like those offered by Kontera & Infolinks have been successful, but visitors generally hate these ads. In-line ads embed the advertisements within normal web-content. So, these ads cannot go unnoticed. However, the problem is with matching the keywords & ads – relevance, something that has been missing in these ads.

Innovations have not always been successful. This theory applies to web advertising as well. Google had to retire its Video Ads. Adbrite’s In-Pic ads haven’t done well.  With several big players like Microsoft, Google, Yahoo in the league, one can always expect newer, innovative ad formats. The key is providing optimal user experience, while being effective at the same time.

Hello world!

October 8th, 2009 by Linus Xavier No comments »

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